Cisco Certified Network Associate Voice

The Voice professional advanced knowledge and skills required by Network Engineers in order to determine the right technology and solutions in order to architect secure Unified Communications networks.

Communications System

  • Communications Applications
  • Traditional Telephony
  • Analog Circuits
  • Digital Circuits

VoIP Fundamentals

  • Packetization
  • VoIP Signaling Protocols
  • VLANs, Trunks, and Inter-VLAN Routing
  • Connection using a VoIP System to a Service Provider Network
  • Understanding Call Setup and Digit Manipulation
  • QOS

Communications Manager Express Implementation

  • Communications Manager Express
  • E-phone-d and E-phone
  • Configuring Communications Manager Express to Support
  • Endpoints
  • Voice Features
  • Maintaining a Unified Communications Manager Express System

Voice Business Communications Implementation

  • Unity Express
  • Introduction of Smart Business Communications System
  • Implementation of Smart Business Communications System
  • Voice Features
  • Implementation of Additional Smart Business Communications
  • System Features